A: Here is the complete process to place an order at Claxy: find your favorite products→add them to cart→proceed to checkout→complete the form of billing details→choose one of our payment options→check the box about website terms and conditions→proceed to paypal/stripe→log in to your account→complete purchase.

A: By clicking on "My Account" on the top right corner, you can edit your address. Please change your address within 24 hours after the order is placed. Another way to change the address is to email us at cs@claxy.com. Our customer support team will update the address for you.

A: By clicking on "My Account" on the top right corner (right beside Logout), you can find all your orders.

A: Yes. We offer free shipping to all orders with standard delivery. Deliveries shall be made at the postal address provided by customers when performing the purchase procedure. Please check out our Shipping Policy at the footer for more details.

A: Click on the button "ADD TO WAITING LIST" on the product page and check the box right above the button. By doing this, you will be notified when the product is back in stock. You can find all the products you added to waiting list in "My Account" section.

A: If your payment to Claxy order is declined or failed, try again with another credit card and check whether all information provided is correct. If none of the above ways works, please place a new order. 

A: Log in to your account and go to "My Account" section on the top right corner. You can find all your orders here and there are three options which are "pay", "view", and "cancel" in the "ACTIONS" column. Click on "Pay" to proceed with the payment. If this way doesn't work, please place a new order.

We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal.

A: Whether you will register for an account or not, you can place an order at Claxy.

A: By clicking on "Sign up" on the top right corner  (right beside Login), you can register for an Claxy account with your email address. 

A: Before you log in, click on "LOST YOUR PASSWORD?" below the "LOG IN" button. Enter your username or email address and you will receive a link to create a new password via email.

A: We are sorry for the inconvenience this may have caused. Please take some photos which show the wrong item and email them to us (cs@claxy.com). Once we confirm that a wrong item has been sent, we will need your help in packaging up (in original packaging) the wrong item and sending it back to us. We will then reship the right one to you.

A: We are sorry for the inconvenience this may have caused. Please take some photos which show the damaged or defective item and email them to us (cs@claxy.com). Once we confirm that a damaged or defective item has been sent, we will reship a replacement to you. You are not requested to return the damaged or defective one to us.

A: We will ship your order within 48 hours after you place an order. Once it is shipped, you can receive it in the next 4-6 business days.

A: You can log in to your account and check out the status of your order. We will also send you emails or SMS to keep you informed of the status.

A: If you want to return your order, please email us at cs@claxy.com. Please let us know your order ID and the reason why you need to return your order. We will send you everything you need to proceed with the return right after we receive your reply. Your order will be refunded after the returned items are received by our warehouse. Please check out more details about returning your order in the "Returns & Exchange" section at the footer.

A.Please email us at cs@claxy.com and we will cancel and refund your order as soon as possible.

A.Please email us at cs@claxy.com and we will contact the carrier and find out what happened. We will let you know whether we will refund your order or send you a replacement later.

A. If you would like to schedule a local pickup, first you should let us know the SKUs of the products you are interested in. If we confirm that the light fixture you are looking for is now in stock in our warehouse, you can place an order online. Then you should send us the order details and the time you would like to pick up your order to us via email. After all these, we can schedule a local pickup for you.