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Returns and exchanges are easy. Your satisfaction is Claxy’s number one priority. Feel free to email our customer support team at cs@claxy.com and tell us the reason for a return or replacement. If you’re not satisfied with your purchase or receive incorrect items, you may return it within 30 days upon receipt of the product and buyers are responsible for the return shipping. Returns outside of our 30 days will not be accepted. Refunds will be issued to your account (minus return shipping for expedited orders) once the item has been received and inspected through our warehouse. Items returned to us that meet the following guidelines will be fully refunded after we checked the condition of the returned item(s). Extra expedited shipping charges cannot be refunded.  

 

Requirements for a successful return:

 

  • Item(s) must be in resalable condition.
  • Item(s) must be free from scratches and/or defects.
  • Item(s) must not have been installedor modified.
  • Item(s) must not be missing pieces.
  • Item(s) must not be clearance/liquidations/closeout.
  • Item(s) must be returned within 30 days of receipt.
  • Item(s) must be packed in original packaging with all parts and components.
  • Open Box items are sold as is and are not eligible for return.
  • In new condition with no damage or cut wires.
  • Item(s) must not have any writing on the original packaging.
  • Special order products or items that have been customized, converted or installed are not returnable.
  • Item(s) must not have any contact with water.

 

What should I do if I received defective or damaged product?

 

Claxy takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of the product carefully upon arrival. If you do receive damaged or defective item(s), feel free to contact our customer support team at cs@claxy.com and send us a couple of photos that clearly show us the packaging box and the defective item(s). Buyers are not requested to return the damaged or defective item(s) to us. On the other hand, please confirm whether you would like us to send you a replacement or just refund your order. We will send a replacement or issue a refund soon after you let us know your decision.

 

Where can I buy the parts if I broke them?

 

Usually we do not sell light accessories or lampshade separately, unless you bought the light fixture from us. Please contact us with the order information, we can sell them to you.

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