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Security & Privacy

Welcome!!

We thank you for visiting our website (claxy.com).

Please read this Privacy Policy before using the site or submitting any personal information.

This is about how we use your personal information collected at the website. Claxy is concerned about privacy and the security of personal data and makes a strong effort to ensure that your personal information is safeguarded. It describes how Claxy collects, uses, shares and protects information from and about our customers, visitors and job applicants, along with the choices that can be made regarding such information. Protecting your privacy is important to us, and this Privacy Policy (the “Policy”) describes the information that we gather from you, how we use and disclose that information, and the steps we take to protect that information. This also contains other important privacy disclosures, such as how we may update this policy and how you can contact us.

 

How We Collect Your Information

When you use the Service, we collect information about you to optimize the user experience. This information falls into three general categories: Information we obtain when you visit our website or use our Services, Information voluntarily provided by you, and Automatic Information.

 

Information We Collect

We may collect information that identifies you or that is associated with you when you purchase or order a product, participate in promotional offers and provide feedback via e-mail, including information you provide to us, which we automatically collect and we obtain from third parties. We may ask you to provide certain contact information about yourself, such as your name, birth date, gender, occupation, shipping/billing address, telephone number, email address, social media user name, credit card information, personal interests, and other information. You can visit our web pages without revealing who you are or any contact information about yourself. However, if you choose not to provide the information which we request, you may be unable to purchase products or access certain services, offers and content of Claxy or our products & services on our website (claxy.com).

 

Information You Give Us

We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as confirming, sending & tracking your order, subscription or registration, communicating with you about your order, subscription or registration, analyzing preferences, trends & statistics, informing you of our new products, services, and offers. We also use the information provided by you to inform you about any other useful information from and about Claxy. From time to time, we may notify you of special offers that take into consideration your historic purchasing activity with us. We do not share or otherwise sell your contact information to unrelated third parties.

*Emails: Email addresses we receive from you are used to contact you concerning inquiries before, during and after your order is placed, solely concerning your order. An exception to this is our Newsletters (more information below on this).

 

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, we use “cookies,” like many other websites, and we obtain certain types of information when your web browser accesses our website (claxy.com). Several companies offer utilities designed to help you visit their websites anonymously. However, we do not follow the aforesaid pattern. We will not be able to provide you with a personalized user experience at claxy.com if we cannot recognize you, we merely want you to be aware that these tools exist.

 

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as the storage of items in your Shopping Cart. We use cookies to improve the quality of our service when you visit our website and other websites of your interest. We also use cookies to remind us of who you as a customer and user are, tailor our products & services and advertising to suit the personal interests of you and others, estimate our audience size, track your status in our promotions and/or analyze your visiting patterns. The “help” portion of the toolbar on various browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, if you disable cookies, you will not be able to purchase from the website. We recommend that you leave the “cookies” turned on or you have the option to contact our Customer Service to have your order placed.

 

Do Not Track Information

Our website (Claxy.com) automatically collects key information from your browser session to provide you with a customized shopping experience. Without certain tracking code enabled, certain aspects of the website’s functions not limited to product recommendations but inclusive would cease to function. As such, we do not currently honour the “do not track” feature of the browser you use, as this would adversely affect the shopping experience of you as a user & our customer.

 

Emails and Newsletters

We value your right to privacy, therefore, we do not sell or otherwise share your contact information with any unrelated third party. Claxy & our website (claxy.com) and our Network of Stores use email as one of the primary methods of communicating with you, our customers. The emails we send may be related to a variety of issues, including:

A direct response to an inquiry:

Communication concerning an order (receipt, shipping confirmation, etc), or

Promotional emails you have indicated which you wish to receive.

From time to time, we may notify you of the special offers based on your purchasing history with us. If you create a Saved Cart or have one created by our staff, you may receive follow-up emails related to this Cart. You may unsubscribe at any time by following the simple instructions mentioned in the emails. Unsubscribing will not apply to any future Saved Carts that you wish to create or are created beforehand. If you have signed up to receive our promotional emails and wish to stop your subscription, you’ll find easy-to-follow unsubscribe instructions mentioned in each promotional email.

 

Sharing Information

Information about you, our customers is an important part of our business, and we are not in the business of selling it to others or any third party.

 

Third-Party Policy

Our site includes third-party advertising and links to other websites. Information about your browsing behaviour may be collected and used to provide more relevant ads to you. Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively known as “cookies”). Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our website and other sites of your interest. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful in the future to not show you the same ones repeatedly. We do not associate your interaction with any unaffiliated site with your identity in providing you with interest-based ads.

Third-party vendors may then pool the anonymous information that they collect from our website with other sources of information, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving direct mail or a catalog.

If you wish to opt out of receiving interest-based advertising, click here and follow the instructions. Please note, because our opt-out is cookie-based, your browser must be set to accept third party cookies.

If you no longer wish to receive catalogs or emails, contact Customer Care through phone or email:

  • Call (877) 959-6088
  • Send an e-mail to updates@claxy.com.

You can also send us a request by mail:

 CLAXY

 5705,

 General Washington Drive Suite D,

 Alexandria,

 VA 22312

 

Integrated Services

You may be given the option to access, register for, or place an order on the Service through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your PayPal account credentials, or otherwise have the option to authorize an Integrated Service to provide personal information or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store the information that the Integrated Service makes available to us and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand and change the information sent to us through each Integrated Service. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.

 

Updates

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on our website (claxy.com) and other websites that point to this Privacy Policy to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of this Privacy Policy when it was last updated.

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located at https://rakutenadvertising.com/legal-notices/services-privacy-policy/

You can opt out of it here https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

 

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